Allows you to view agent adherence, status, activity time…
Allows you to search for the line of business you want to analyze.
Allows you to select the line of business or the sub-campaign you want to analyze.
Allows you to select the company you want to analyze.
Allows you to select filters for agent search.
Allows resetting filters for agent search.
Allows you to view the line of business and the company to which that line of business is associated.
Allows you to search for the agent by name or by keyword.
Allows you to view the timezone configured for that specific LOB.
Allows you to view the agent’s name, adherence level, current status (in or out of the app), the time the agent is in the app.
By pressing on the Agent name, you can view each agent’s individual schedule.
Allows you to search for the agent that you want to analyze the schedule using the name or a keywords.
Allows you to select the agent you want to analyze the schedule.
Timezone associated with LBO.
Allows you to select the start and end period of each agent’s schedule.
The numbers in yellow indicate the number of seats created in that schedule.
The blue dotted indicates the start and end period of each schedule.
Indicates availability, can be dragged into the blue dashed lines (allows you to create an individual schedule for a specific agent).
ABS “adsense”- can be dragged inside the blue dashed lines (allows you to create absence for that specific agent in the indicated timeframe).
The OT “Over time”- can be dragged inside the blue dashed lines (allows you to create Over time for that specific agent in the indicated timeframe).
VTO “Vulunt time off”- can be dragged inside the blue dashed lines (allows you to create Vulunt time off for that specific agent in the indicated timeframe).
PTO “Personal time off”- can be dragged inside the blue dashed lines (allows you to create Personal time off for that specific agent in the indicated timeframe).
Within the individual schedule of each agent, on the right side of the individual schedule you have the option to configure Individual Rules for that specific agent
Allows you to search for the agent that you want to analyze the schedule using the name or a keywords.
Allows you to select the agent you want to analyze the schedule.
Timezone associated with LBO.
Allows you to select the start and end period of each agent’s schedule.
Allows you to create individual rules for each agent weekly
